Q: My goods arrived damaged and broken, what should I do?

A: Please take a photograph of the opened box as you found it and email it to us for review.

Q: Are the chilled products kept sufficiently cold?

A: Yes, we use specially designed insulated cardboard boxes that can keep the products stored at the correct temperature for the duration of the delivery.

Q: Can I get return my products if there is something wrong with the products?

A: Yes. We offer refunds for damaged or faulty products. Customers will be required to take photographs of the products and in some cases we will arrange for a recollection.

Q: Can I return my order if I decide I don’t want the goods anymore?

A: All chilled and fresh goods are non-refundable (unless faulty) due to their short shelf lives. All ambient goods, that do not have short shelf lives, can be returned to The Living Food Kitchen at the buyers expense and a refund will be issued.

Q: What do I do if I received the wrong order or some of my items are missing?

A: Please contact us straight away if you are missing items or have been sent the wrong items. Please check your invoice or delivery note to verify any mistakes. We will try to resolve these issues as quickly as possible and send you the correct items. We may also arrange a collection from you of the goods delivered in error.